Nom Nom d.o.o. (hereinafter „Nom Nom”, „we”, „us” or similar) is a limited liability company duly incorporated and registered in Croatia, having its registered office at Savska cesta 41, Zagreb, 10000, Croatia, OIB 62444693223.
We collect and process several categories of personal data from you as a user of the website nomnom-app.com and nomnom-app.ro (hereinafter the „Website”) and the “Nom Nom” and “Nom Nom Waiter” mobile apps and the “Nom Nom Admin” web app, available at the admin.nomnom-app.com address ( the „Applications”), which, in compliance with European Union data protection law, makes us a data controller for such data.
We take your privacy extremely seriously and this notice of personal data processing describes our policies and practices regarding our collection and use of your personal data – such as what data we collect, why we collect it, and what we do with it, and sets forth your privacy rights.
Personal Data may be collected or accessed in a number of ways, including:
As a visitor, you do not have to submit any personal data in order to use the Website. However, in order to use our Applications, you will need to create a user account.
In addition, personal data that are specifically and voluntarily provided by visitors may be collected through the Website or Applications, as follows:
Our Website and Applications use forms by which you may create an account, that include fields such as first and last name, date of birth, gender, email address, physical address, country of residence, username and password. While creating an account, the user has the option to also upload a profile image.
We process this data under the legal basis of performing a contract with users, in order to enable you to easily log into our Website or Applications and place orders. This data will be kept for the duration of existence of the user account, until the user deletes / inactivates the account.
The administrator application, “Nom Nom Admin” uses forms for the creation and editing of all necessary entities needed for a restaurant to be functional inside our platform, including, but not limited to:
In addition to this, it may be possible for us to request, manually or by using automatic mechanisms and in the limit of the law, additional details to verify your position as an official representative of the company or companies that you created in our platform.
We process these data so that we give you permission to list your restaurant in our platform and so that we can prevent and detect possible fraud.
This data is stored for the duration of existence of your account. In case the removal of one of these entities is necessary, the user must contact Nom Nom, who will manually operate the removal, after validating the request, so that we can maintain data integrity and correctness for the remaining data.
When you order through our Applications, we might also ask for your payment information, and any preferences (e.g. meal preferences) you have for your order.
We process this data under the legal basis of performing a contract with users, in order to:
In addition to this, our system will automatically store data regarding your order, its contents, the date it was placed, and the payment method used. This data is used so that we can offer you and restaurants a history of the orders.
This data is stored for the duration of existence of your account.
For us to be able to present you with a list of available restaurants in your area, you will need to provide us with your address or location.
This information can be collected automatically and stored in log files.
Our Applications also give you the ability to send us a message via the contact form and to submit a complaint via the dedicated section. The data that you input in the contact form is processed based on our legitimate interest to respond to your inquiry and/or to keep a record of your complaint, request, and the like.
This data is stored for the duration of existence of your account.
In addition, we can use any of the data indicated at this section 2.1 under our legitimate interest, for providing you with the best appropriate content for the Website or Applications, emails and newsletters, to improve and promote our products and services and for administrative, fraud detection and legal purposes.
The Website and Applications collect certain information automatically and store it in log files. The information may include internet protocol (IP) addresses, the region or general location where your computer or device is accessing the internet, browser type, operating system and other usage information about the use of the Website or Applications, including a history of the pages you view.
We use this information to help us design our site to better suit our users’ needs. We may also use your IP address to help diagnose problems with our server and to administer our Website and Applications, analyze trends, track visitor movements, and gather broad demographic information that assists us in identifying visitor preferences.
We will disclose your personal data only for the purposes and to those third parties, as described below. We will take appropriate steps to ensure that your personal data is processed, secured, and transferred according to applicable law.
We will share only the strictly necessary parts of your personal data, on a need-to-know basis with the following categories of third parties:
We will also disclose your personal information to third parties:
Some of these recipients (including our affiliates) may use your data in countries which are outside of the European Economic Area. Please see Section 4 below for more detail on this aspect.
Save as expressly detailed above, we will never share, sell or rent any of your personal information to any third party without notifying you and, if applicable, obtaining your consent.
The personal information may be processed by staff operating outside the EEA working for us, or third-party data processors for the purposes mentioned above.
Further details on the steps we take to protect your personal information in these cases is available from us on request by contacting us (see section 8 below) at any time.
As a data subject you have specific legal rights relating to the personal data we collect from you. Nom Nom will respect your individual rights and will deal with your concerns adequately.
These are rights you have if:
You have the right to receive your personal data in a structured, commonly used and machine-readable format.
Your right to receive your personal data must not adversely affect the rights and the freedoms of other persons. This may be the case if a transmission of your personal data to another organization also involves the transmission of the personal data of other (non-consenting) individuals.
Your right to have your personal data transmitted from us to another organization is a right you have if such transmission is technically feasible.
You may always object to the processing of your personal data for direct marketing that was based on our legitimate interest, regardless of any reason. If the marketing was based on your consent, you can withdraw consent.
|Name:||National Supervisory Authority for Processing of Personal Data|
|Address:||G-ral. Gheorghe Magheru Boulevard 28-30, Sector 1, postal code 010336, Bucharest, Romania|
Nom Nom is committed to protecting personal information from loss, misuse, disclosure, alteration, unavailability, unauthorized access and destruction and takes all reasonable precautions to safeguard the confidentiality of personal information, including through use of appropriate technical measures. These measures include the use of encryption, passwords for access to our systems, use of anti-virus software and using a hosting service provider that respects all the requirements for data protection in effect and that takes all the possible technical measures to protect the security of data.
In the course of provision of your personal data to us, your personal information may be transferred over the internet. Although we make every effort to protect the personal information which you provide to us, the transmission of information between you and us over the internet is not completely secure. As such, we cannot guarantee the security of your personal information transmitted to us over the internet and that any such transmission is at your own risk. Once we have received your personal information, we will use strict procedures and security features to prevent unauthorized access to it.
Please direct your questions regarding the subject matter of data protection and any requests in the exercise of your legal rights to the following contact details: firstname.lastname@example.org, Savska cesta 41, Zagreb, 10000, Croatia.
We will investigate and attempt to resolve any request or complaint regarding the use or disclosure of your personal information.
If you are not satisfied with our reply, you may also make a complaint to the National Supervisory Authority for Processing of Personal Data. You can find further information about the process at: http://dataprotection.ro/?page=procedura_de_solutionare_a_plangerilor.
This document was approved on April 1st, 2019 and will be in effect starting with this date
For any aspect regarding our platform, you can contact us at the following email address: email@example.com.